top of page

Privacy Policy

 

 

Last Updated: 8 August 2025

​

 

1. Introduction

 

Welcome to sachawilson.com, the online home of Perceptual Flexibility Ltd (Company Number: 06264506) ("we", "us", "our"). Perceptual Flexibility Ltd is the data controller responsible for your personal data.

 

We are committed to protecting the privacy of our clients and visitors. This Privacy Policy outlines how we collect, use, manage, and safeguard your personal data when you use our website ("Site") or our life coaching services.

 

We process all personal data in strict alignment with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. What Personal Data We Collect

 

We may collect the following types of information:

 

  • Personal Identification Information: Your name, email address, mailing address, and phone number when you register, book a session, or contact us.

  • Transactional Information: Details about payments to and from you, and details of the services you have purchased from us. We use Stripe for payment processing and do not store your full card details.

  • Technical Information: Non-personal data such as your browser name, computer type, operating system, Internet Protocol (IP) address, and internet service provider.

  • Usage Information: Information about how you use our website, including which pages you visit and for how long.

 

3. Special Category Data

 

Due to the nature of life coaching, you may choose to share information with us that is considered "special category data" under UK GDPR. This could include details about your mental or physical health, religious or philosophical beliefs, or sex life and sexual orientation.

 

We will only process this special category data with your explicit consent. During our initial engagement, we will explain this and obtain your written consent to process this information for the sole purpose of providing effective coaching services. You have the right to withdraw this consent at any time, although this may impact our ability to provide our services to you.

 

4. How and Why We Use Your Personal Data

 

We use your personal data for the following purposes:

 

  • To Provide Our Services: To enter into and perform our contract with you, including scheduling sessions, providing coaching, and processing payments.

  • To Improve Our Website: To personalise your experience and use analytics to understand how our Site is used.

  • To Manage Our Relationship: To respond to your enquiries, provide customer service, and send you important administrative emails.

  • For Marketing: To send you periodic emails about our services or other information we think you may find interesting, but only where you have consented to receive them.

  • To Comply with Legal Obligations: To meet our legal and regulatory responsibilities, for example, for tax and accounting purposes.

 

5. Our Legal Basis for Processing

 

We process your personal data on the following legal bases:

 

  • Consent: Where you have given us clear consent for a specific purpose (e.g., signing up for our newsletter or agreeing to the processing of special category data).

  • Contract: Where processing is necessary for a contract we have with you (e.g., providing coaching services).

  • Legal Obligation: Where processing is necessary for us to comply with the law (e.g., for tax purposes).

  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services and website, provided these interests are not overridden by your rights.

 

6. Data Retention

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

 

  • Client Records (including session notes and contact details): We will retain these for a period of 7 years after the conclusion of our coaching relationship, for insurance and legal record-keeping purposes.

  • Financial Data (e.g., invoices): We will retain these for 6 years plus the current financial year, as required by UK tax law.

  • Mailing List Data: We will retain this data for as long as you remain subscribed. You can unsubscribe at any time using the link in our emails.

 

7. Data Security

 

We have implemented appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Access to your personal data is limited to those who have a genuine business need to know it.

 

8. Who We Share Your Data With

 

We do not sell, trade, or rent your personal identification information to others. We may share your data with trusted third-party service providers who act as data processors on our behalf. These include:

 

  • Scheduling Providers: Calendly, to manage bookings.

  • Payment Processors: Stripe, to securely handle payments.

  • Email Marketing Services: Mailchimp, to manage our newsletters.

  • Digital Signature Services: Jotform, to manage Agreement signatures.

  • Video Conferencing Platforms: Zoom, for conducting online coaching sessions.

  • Website Analytics Providers: Google Analytics, to understand website traffic. 

 

We may also share your data if required by law, to enforce our rights, or to protect the vital interests of an individual.

 

9. International Data Transfers

 

Many of our third-party service providers (such as Google, Mailchimp, and Zoom) are based outside the United Kingdom. This means that your personal information may be transferred to and processed in other countries, including the United States.

 

Where we transfer your data to a country that is not deemed to provide an adequate level of protection by the UK Government, we ensure a similar degree of protection is afforded to it by using specific legal safeguards. The primary mechanism we rely upon is the UK's International Data Transfer Agreement (IDTA) or the UK Addendum to the EU's Standard Contractual Clauses (SCCs), which require the recipient to protect your data to the standard expected within the UK.

 

10. Your Data Protection Rights

 

Under UK data protection law, you have various rights in relation to your personal data. These include the right to:

 

  • Request access to your personal data (a "data subject access request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or to a third party (data portability).

  • Withdraw consent at any time where we are relying on consent to process your personal data.

 

To exercise any of these rights, please contact us at mail@sachawilson.com

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues. We are registered as a data controller with the ICO under registration number ZB145611.

 

Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline: 0303 123 1113 Website: https://www.ico.org.uk

 

11. Cookies and Analytics

 

Our Site uses "cookies" to enhance user experience and analyse site traffic. A cookie is a small file placed on your computer's hard drive. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the Site may not function properly without them. Our use of cookies helps us understand user preferences and compile aggregate data about site traffic to improve our website.

 

12. Children's Privacy

 

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, you must have your parent or guardian's permission to use our services.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

 

14. How to Contact Us

 

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

 

Perceptual Flexibility Ltd Gowran House, 56 Broad Street Chipping Sodbury, Bristol, BS37 6AG, UK Email : mail@sachawilson.com Company Number : 06264506

bottom of page